Evie Charging

Charging

• What vehicles are compatible with Evie chargers?
• Can two vehicles charge at the same time?
• How do I charge with Evie?
• Can my vehicle charge at an Evie charger?
• Which plug should I use?
• What determines the charge speed?

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Finding a Charging Station

• How do I find an Evie charging station?
• Charging stations near me
• How do I find the Site ID / Station ID?
• Add an Evie charge to your route using Google Maps
• Add an Evie charge to your route using Apple Maps
• List of Evie sites accessible to Foton T5 trucks

The Evie App

• Installing the Evie App
• Does the old Evie app still work?
• How to sign up to the Evie App with an Apple ID
• How to sign up to the Evie App with a Google Account
• How to sign up to the Evie App with a Password
• How to sign up to the Evie App with a Magic Link

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Prices and Payment

• The Evie Pass RFID Card
• How much does it cost to charge?
• What payment methods do you accept?
• How to add or change your payment method in the Evie App
• What is Variable Pricing?
• What is Variable Pricing? (For post-paid account customers)

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Vouchers

• Paying with a voucher in the Evie App
• Voucher FAQs

Troubleshooting

• What to do if there is no reception
• Understanding why your electric vehicle is not receiving full charge rate on a 350kWh Ultra-Fast Charger
• Why does my electric vehicle stop mid charge at a charging station?
• What to do if a plug is stuck in your vehicle and can't be removed?
• Common error codes, what they mean and recommended remedies

Contact Us

• How to contact Evie

Legacy App Resources

• Finding our stations using the Evie Networks App (Legacy App)
• How to contact Evie Networks (Legacy App)
• Station and connector status in-app (Legacy App)
• What payment methods do you accept? (Legacy App)
• How do I charge with Evie? (Legacy App)
• How to upload &/or change your payment method (Legacy App)

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