Autocharge works by recognising an ID your vehicle sends when you plug in. If that ID matches the one saved to your account, charging starts on its own.
Most EVs on Australian roads can do this, but not all - and occasionally a compatible vehicle still can't be activated. Here's why.
Your vehicle needs a CCS2 plug
Autocharge relies on the CCS2 connection to receive your vehicle's ID. Vehicles that charge with CHAdeMO can't use Autocharge.
Your vehicle's ID needs to be unique to it
Manufacturers are meant to give every vehicle its own ID. Some don't - they use the same ID across a whole make and model, or change it regularly as a security measure.
Either way, we can't reliably tell that car apart from others. We don't allow Autocharge on those models, because if we did, your account could be charged whenever another car of the same model plugged in at an Evie charger.
You don't need to work this out yourself. Add your vehicle in the Evie app and we'll tell you whether it's compatible.
My vehicle model says its compatible, but I still can't activate Autocharge
A few other things need to be in place.
You've charged this vehicle on your account before. We use one of your past sessions to learn your vehicle's ID, so there needs to be at least one to choose from.
Your vehicle has a number plate saved. You can add it on the vehicle page in your Profile.
Your payment method is a credit or debit card. Apple Pay and PayPal aren't supported.
There's no failed payment on your account. Autocharge can't be activated while a payment is outstanding. Settle it in the Evie app and Autocharge will become available again.
The vehicle isn't already set up on another account. A vehicle can only use Autocharge from one account at a time. If you think yours has been activated on another account in error, contact Evie Support.
If activation still doesn't work
When we set Autocharge up, we look at your recent charging history to find your vehicle's ID.
If everything above is in order on your account, the issue may be specific to your vehicle. Contact Evie Support and we'll take a look.