Autocharge means you can say goodbye to the hassle of starting a charge from the app most of the time! All you’ll have to do is plug in, and the charge will start.
If you’re having trouble activating or charging with Autocharge we’re here to help. Here are some reasons you might be experiencing issues.
You’re vehicle is not compatible
The good news is that less than 5% of Australian EVs are currently incompatible with Autocharge. Add your vehicle model in the Evie App and we’ll let you know if it's compatible with Autocharge. You can read more about Autocharge Incompatible Vehicles here
“My vehicle is compatible but I’m still having issues, what does this mean?”
If you’re still problems activating Autocharge even though you have a compatible vehicle it might be because another account has already activated this vehicle. Your vehicle can only be activated for Autocharge from one account.
If you believe your vehicle has been activated on another account in error please contact Evie Support.
It will not be possible to activate Autocharge or initiate an Autocharge on an account which has a failed payment. If there is a failed payment associated with your account please settle that payment in the Evie App and Autocharge activation will become available again.
The charger you are visiting is not compatible
Most of Evie’s network of DC fast chargers is compatible with Autocharge, although some older charger models in our network are not. All AC chargers are incompatible with Autocharge. You can read more about Autocharge Incompatible Chargers here
“The charger is compatible but I’m still having issues, what does this mean?”
If you are plugged in to an Autocharge compatible charger but the charge is not initiating, first open the Evie and to ensure that you are activated for Autocharge. You can check if your vehicle is activated for Autocharge on the Profile page under Vehicle. You will see this tag that says "Activated".
Next, please ensure that you have a valid credit or debit card as your payment method.
It will not be possible to activate Autocharge or initiate an Autocharge on an account which has a failed payment. If there is a failed payment associated with your account please settle that payment in the Evie App and Autocharge activation will become available again.
You can check if there is an issue with your payment method on the Profile page under Vehicle. If there is a problem you will see this tag with an error.
If you are activated for Autocharge and your payment details are correct, it's possible that there is a problem with charger. Please contact Evie Support.