What is Autocharge?
Autocharge lets you start a charge just by plugging in - no need to open the app.
When you plug in, your vehicle sends us an ID that matches the one saved to your account, and charging starts automatically. That ID comes from the vehicle itself. It isn't your number plate, or the name you've given the vehicle in the app.
Autocharge works with most vehicles on most of our network, but not all. You can check which vehicles and which sites are compatible below.
Setting up Autocharge
What you'll need
- A vehicle added to your account
- A credit or debit card as your payment method (Apple Pay and PayPal aren't supported)
- At least one completed charge on a compatible charger
The app does the rest of the work to check your vehicle is compatible.
Activating Autocharge
You can set up Autocharge by adding your vehicle in your Profile. We'll ask you to confirm which past sessions were completed by the vehicle you're setting up as you may have charged more than one vehicle on your account.
This is how we learn to recognise the right car, so it's worth taking care with this step - choosing a session you're certain your vehicle completed will help us match it correctly.
You can also activate Autocharge during a charge, as long as you've already added a compatible vehicle in the Evie app and you're at a charger that supports it. We'll ask you to confirm that the vehicle you're charging is the one saved in your app - so if you're charging a different vehicle, you won't be able to set Autocharge up during that session.
Read more detailed instructions on how to activate Autocharge here
Starting an Autocharge session
Once Autocharge is set up for your vehicle you can just roll up to a compatible charger and plug in.
It's worth checking the charger's screen to confirm the charge has started - you'll see a green tick, and energy will begin flowing. The Evie app will also show when charging starts and how your charge is progressing.
Ending an Autocharge session
You can stop the charge from the Evie app, the charger or from your vehicle. The receipt will be sent to your email, and the session will be recorded in the Charges page on the Evie app.
Autocharge FAQ
Can I set up Autocharge for more than one vehicle? Not at the moment. Autocharge can only be active for one vehicle on your account. If you add a different vehicle, it will replace the one currently set up.
Can I use Autocharge on a rental vehicle? No. Autocharge is designed for a vehicle you use regularly. We aren't able to activate it on vehicles that are shared across multiple drivers or accounts, and attempts to do so may be declined.
How do I remove or pause Autocharge? Go to the vehicle page in the Profile section of the app. Your Autocharge status will show as "Activated". Tap it to open the Edit Autocharge page, where you can:
- Remove Autocharge - unlinks it from your account entirely
- Pause Autocharge - keeps the setup but stops it working for now
Pausing is useful if you're lending your vehicle to someone.
Can I use an Evie voucher with Autocharge? Yes. Any voucher you have will be applied to your charge before your card is charged.
Can I use PayPal or Apple Pay with Autocharge? No. Autocharge needs a credit or debit card as your default payment method. If you're currently on PayPal or Apple Pay, you'll need to switch before Autocharge will work.
You can't change payment methods during a charge, so if you set Autocharge up mid-session, update your payment method once that charge finishes.
Which sites aren't compatible with Autocharge? Most of our DC fast chargers support Autocharge, but some older models don't, and no AC chargers do. View the list of incompatible chargers.
You can spot these on the map - they will show an "Autocharge Unavailable" icon, and you can filter the map to show only compatible chargers.
You can also filter the map to show only Autocharge-compatible chargers.
Which vehicles aren't compatible with Autocharge? Most EVs on Australian roads work with Autocharge. Add your vehicle model in the Evie app and we'll tell you whether it's compatible. Read more about incompatible vehicles.
Is it secure?
Your vehicle ID is stored securely and doesn't identify you personally.
We only use your vehicle's ID to recognise your vehicle and link it to your payment method when you've asked us to. Setting up Autocharge is what gives us that permission, and removing it takes the permission away.
Need more detailed instructions? See How to activate Autocharge.
Having trouble with Autocharge? See Troubleshooting Autocharge.