Common error codes, what they mean and recommended remedies

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302, 823 & 824

What does this mean?
302, 823 & 824 error codes indicate an issue with the account or RFID card used.

Remedy
• Ensure your account is set up correctly and that there is a valid payment method linked.
• Ensure the Evie Pass RFID card is linked to your account.

Read more about the Evie Pass RFID Card


303

What does this mean?
This indicates that the vehicle has initiated communication to the charger but has not received a start command from Evie. This often happens if the user is unaware that the charge session has not started.

Remedy
We recommend returning the cable to the holster and repeating the charging process. Read more on how to charge with Evie


Error 62 - "Communication Failed"

What does this mean?
The vehicle has not started communicating with the charger within the timeout period. This is commonly due to the vehicle being plugged into the charger, while not yet in a state to charge.

Remedy
Ensure to follow the vehicle manufacturers 'how to charge' steps, return the plug to the holster and retry the Evie charge process. Read more on how to charge with Evie


63 & 74

What does this mean?
The vehicle and charger started communicating but were unable to initiate a charge within the timeout period. This is commonly due to the charger being plugged into the vehicle and either:
a) The vehicle was not ready for the charging session               
b) The vehicle became ‘unready’ while they were talking.

Remedy
Ensure to follow the vehicle manufacturer's how-to charge steps, return the cable to the holster and retry the 'start charge' process. Read more on how to charge with Evie


109

What does this mean?
The vehicle stopped the session due to the connector not being seated correctly in the car.

Remedy
Return the cable to the holster and retry the charging process ensuring to hold the cable into the socket until the 'handshake' is complete and the cable locks successfully.

 

304

What does this mean?
This indicates that the start button on the RT50 was not pressed after the vehicle was plugged in.

Remedy
Return the plug to the holster and repeat the start charge process, ensuring the start button is pressed on the front of the charger. Read more on how to charge with Evie

 

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