Troubleshooting issues with Evie App

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If you are experiencing issues with the Evie App please follow the check list below.

Troubleshooting steps

  • Download Evie App - Evie Networks.
  • The latest OS version is installed on your device.
  • Reinstall the Evie App by deleting and installing it from the App or Google Store.
  • Check internet connection is available
  • Check all permissions are enabled for the Evie App on the device.
  • Check if there are any blockers, such as web filters, VPN, or security software enabled on the device.
    • Company devices may have software preventing access to the Evie App and will need to be consulted to investigate this for you.
  • Enable cell-signal only or try Wi-Fi
  • Enlarged text is disabled (Can cause map pins to not display and certain buttons)
  • Scroll up on the Evie App at certain sections for more information (For smaller screen devices)

If the issues persist and you are unable to resolve them. Please confirm the above steps have been completed, provide a short video of what you are experiencing, and submit a support ticket to our team at Contact Us - Evie Networks and our team will investigate this further.

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